'There's nothing I can do if I don't have internet.' I'm an IT guy, so it's extremely important it (the internet) works,' Snuffin said. More: Tuesday's storm in Iowa damages several features at Principal Park in Des MoinesĮd Snuffin, a longtime West Des Moines resident and Mediacom customer, also experienced a work disruption during Tuesday's internet outage. 'I’d love to have an internet that doesn’t cause me to be up all night because I don't know how much in pay I’m going to lose the next day, along with whatever else is going on in life.' 'I have lost numerous days' pay because of outages or equipment issues or waiting for a tech,' Okones said.

Okones said she has experienced 'numerous issues with Mediacom in the past in regards to outages.' On her third call to Mediacom, a representative told her that the area was experiencing an internet outage. When she tried calling back shortly after, 'the automated system said I was shut off due to nonpayment, but my payment was made the day prior,' Okones said. Wednesday.Īccording to Okones, when she first called to report the outage to Mediacom, a representative told her there had not been a confirmed outage within the past 24 hours and the issue must be with her modem. She said her internet went out during the main outage Tuesday and did not come back on until 10 a.m.

Okones, a customer service representative for Intoxalock, a Des Moines-based company that makes ignition interlock devices, has been a Mediacom customer for around six years.

Mediacom bill pay options